At Brit Hotel, we value our guests' feedback. Here's how we collect, process, and display them:
1. Calculating the Overall Rating
Each review is rated on a scale of 1 to 5. The overall rating displayed on our website is the average of all ratings received.
Each rating is based on criteria common to all establishments in the network:
- The Room
- The Reception
- The Bathroom
- Breakfast
- Access to the Hotel
Some establishments also have specific criteria based on their services: restaurant, wellness area, etc.
For each review, we add up the ratings assigned to each criterion, then divide this total by the number of criteria evaluated to generate the establishment's overall rating.
2. Certified Reviews
Only guests who have actually stayed at the establishment receive an invitation to share their experience. This approach guarantees that 100% of the reviews published are authentic. Reviews are collected via the Customer Alliance platform and transmitted in their entirety to our website.
3. Publication and Moderation of Reviews
We strive to publish all reviews, whether positive or negative. However, some reviews cannot be displayed, particularly those containing:
- Politically sensitive or promotional content
- References to illegal activities
- Personal or financial information (email, telephone number, bank details, etc.)
- Insults, explicit sexual comments, hate speech, discrimination, threats, or incitement to violence
- Fraudulent or unwanted content
- Acts of cruelty to animals
- Identity theft
4. Relevance and Display
To remain relevant, we only accept reviews submitted within three months of the stay. Reviews may be removed after 36 months or in the event of a change of ownership of the establishment.
Each establishment has the opportunity to respond to published reviews. When multiple reviews are displayed, the most recent ones appear first.
